The Bush Mate
Description
Shipping Policy
Effective Date: May 2024
1. SHIPPING METHODS AND TIMES
At Saturnia, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:
- Standard Shipping: Orders shipped using this method will typically arrive within 5-7 business days after processing.
- Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing.
- International Shipping: For our international customers, please note that delivery times may vary depending on your location.
Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.
2. SHIPPING COSTS
Shipping costs are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.
3. ORDER PROCESSING TIME
Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.
4. TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link or by logging into your Saturnia account.
5. SHIPPING RESTRICTIONS
- Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
- Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.
6. LOST OR DAMAGED SHIPMENTS
In the rare event that your order is lost or damaged during transit, please contact our customer support team at saturniafire@gmail.com within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.
7. RETURNS AND REFUNDS
Please refer to our Refund Policy for information on returns and refunds related to your order.
8. CONTACT US
If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at saturniafire@gmail.com.
9. CHANGES TO THIS SHIPPING POLICY
Saturnia reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.
By placing an order with Saturnia, you agree to the terms and conditions outlined in this shipping policy.
Refunds and Returns
Effective Date: June 2024
1. RETURNS AND EXCHANGES
At Saturnia, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:
2. ELIGIBILITY FOR RETURNS AND EXCHANGES
- You may request a return or exchange within 30 days of receiving your order.
- To be eligible for a return or exchange, the item(s) must be unused, in the same condition as when you received them, and in their original packaging.
3. HOW TO REQUEST A RETURN OR EXCHANGE
To initiate a return or exchange, please follow these steps:
a. Log in to your Saturnia account.
b. Go to your order history and select the order containing the item(s) you wish to return or exchange.
c. Follow the provided instructions to request a return or exchange.
d. Once your request is approved, you will receive further instructions on how to return the item(s).
4. RETURN SHIPPING
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
- If a return is approved, we will provide you with a return shipping address.
5. REFUNDS
- Refunds will be issued in the original form of payment used for the purchase.
- Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.
- Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.
6. EXCHANGES
- If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
- If the requested exchange item is not available, we will issue a refund for the original purchase price.
7. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact our customer support team at saturniafire@gmail.com within 14 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.
8. CHANGES TO THIS RETURN POLICY
Saturnia reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.
By placing an order with Saturnia, you agree to the terms and conditions outlined in this return policy.
Backyard Feasts
Transform your backyard into an outdoor kitchen with our fire pits. Perfect for grilling up a family dinner or hosting a neighborhood cookout, these fire pits make every meal an event. Enjoy delicious food and great company right in your own backyard.
Campfire Cooking Adventures
Take your outdoor cooking to the next level on your camping trips. Our fire pits are designed to handle everything from roasting marshmallows to cooking full meals, making them an essential companion for your next wilderness adventure.
Cozy Evening Get-Togethers
Create a warm, inviting atmosphere for intimate gatherings with friends or loved ones. Use the fire pit for casual cooking or simply to enjoy the comforting glow while sharing stories and making memories under the stars.
Customer Reviews
Dude, if you love camping and hanging with friends, you have to check out the Saturnia fire pit. Seriously, I’ve tried a ton of camping gear, and this one is a total game changer. It’s compact and super flexible, making it easy to bring along on any trip.
What I love is that it’s so versatile—you can cook all kinds of meals for a big group while camping or having a picnic. Plus, it burns clean, so there are no funky chemical smells. It’s awesome just chilling by the fire, enjoying good food and vibes without any bad odors.
Ever since I started using this fire pit, people have been asking about the brand. It holds up against rain and wind, and I love how the Corten steel develops that cool, weathered look over time.
If you’re looking for a solid fire pit that’s easy to use, this is the one, man!
I’m absolutely thrilled with this fire pit! I put it together in just a few minutes—seriously, it was so easy! The instructions were super clear, and all the parts fit perfectly, which is such a win compared to those other products that take forever to set up.
We’ve been using it for our family hangouts on the weekends, and it’s just perfect for cozying up together around the fire. I love that it can handle rain, wind, and all that outdoor stuff. What really makes this fire pit stand out for me is that it burns cleanly, without any of those nasty chemical smells. It’s so nice to enjoy the fire without any unpleasant odors, and I feel totally safe letting my kids enjoy it too.
Honestly, this is the first time I’m really happy with a fire pit because every other one I’ve bought ended up rusting after a while. I can’t recommend this enough! I’m definitely going to spread the word to my friends and family so they don’t waste their money on cheap stuff. Just because something looks like a good deal doesn’t mean it is—trust me, your health and happiness are worth every penny!
A solid 10 out of 10 of satisfaction for Saturnia!!!
I wasn’t sure about Corten steel at first, but The Bush Mate has completely won me over. It’s not just a fire pit; it’s a statement piece that’s tough as nails. Rain or shine, it handles the elements like a pro. The weathered look it develops over time is beautiful, and it’s clear this fire pit was made to last. Worth every cent!
This fire pit offers excellent value for its price. I assembled it in less than 20 minutes all by myself—totally doable. The best part is it’s lightweight and easy to move around, so you can chill by the fire anywhere you want. I got this as a little add-on for my deck since we already have a big fire pit in the yard for parties. This one is perfect for a small group or a cozy date night. One major win is that the fire pit part easily detaches from the frame, making it super simple to dump out the ashes—no more fussing around or dealing with a mess!
The Bush Mate is absolutely stunning in my backyard—sturdy and so well-designed. What makes it even better is the Corten steel. It’s not just about the look; it’s the way it handles our unpredictable Aussie weather. I’ve left it outside through downpours and windy days, and instead of rusting like my old fire pits, it’s developed this gorgeous, natural patina that adds character. Honestly, it’s just getting better with age!
